Frequently Asked Questions
Tickets can be purchased at the following locations for all Egg Events:
- The Egg Box Office located on the concourse level of the Empire State Plaza, Albany, NY
- Online at theegg.org
- By phone at 518-473-1845
The Egg is not responsible for lost or misplaced tickets. Customers who purchased their tickets through The Egg should call the Box Office at (518) 473-1845 during regular business hours.
That’s fine, however you will need to call the box office (518) 473-1845 immediately to let us know that the name on the tickets needs to be changed. We WILL NOT give out tickets to someone whose name is not on the tickets without confirmation from the account holder.
YES! The left and the right hand side sections are seated with odds on the left and evens on the right.
Refunds are issued ONLY in the event of a show cancellation or date change. There are no refunds or exchanges allowed for any other circumstances.
Will Call is located at the Box Office next to the current sales window. Look for the window with the Will Call sign above the window. Tickets will be available for will call pick-up 1 hour before the performance begins.
Only the person who purchased the tickets is allowed to pick up the tickets with a valid photo ID. If someone else is to pick up the tickets you must call the Box Office to let them know of the change and they will need to come with a valid photo ID to pick up the tickets under the original name.
Student rush is offered on selected events one hour before the performance starts. Students with valid student ID’s will get tickets at half price. Limit: 2 tickets per student ID. Please call in advance to confirm that student rush tickets will be available.
Please call the Box Office at (518) 473-1845.
Hearing assistance devices available for loan. Please call the Box Office at (518) 473-1845 when purchasing your tickets so we can have the device available upon your arrival.
Doors generally open 30 minutes prior to show time unless otherwise stated.
Late seating is handled at the discretion of the performing artist and the theater manager. Occasionally audience members arriving after the performance has started will be asked to wait until an appropriate interval to be seated, or may be asked to take seats other than those reserved to minimize distractions for the artists and audience.
The Box Office will stay open until 30 minutes after the performance has started. Tickets will not be available for purchase after this time. “Will call” tickets may be picked up from the operator on “Elevator #2” once the box office closes.
Yes! But please do not bring in outside food or beverages, and remember to remove your own trash at the end of the show.
Unless otherwise specified by the performer or their management, taking photos and videos on your personal cell phone is permitted from your seat. If posting to social media, please tag @theeggpac. Please make sure your flash is OFF. Flash photography is strickly prohibited, as it is a distraction to the performers.
No, the use of cameras and recording equipment during a performance is strictly forbidden unless authorized by The Marketing Director. Authorized photographers and videographers must have venue credentials.
Any articles left in the theatres will be turned in to the House Manager who can be reached at (518) 473-2210.
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Yes. For registration to Yoga Classes held at The Egg, please email Kathleen Abrams RYT, kathleenabrams223@gmail.com
Yes, Gift Certificates for The Egg can be purchased in person online HERE, The Egg Box Office or over the phone by calling 518-473-1845.
To report an item lost or stolen or to inquire if we have found your item after a performance you attended, please call The Box Office (518) 473-1845 and we will help you as best as we can.
Yes, please contact the Albany County Visitors Bureau for a list.
To become a member, click HERE.
If you are interested in volunteering with The Egg, please email production@theegg.org.
Please see our directions page